Karl Storz (India) - Customer Complaint Management System 

Karl Storz, founded in 1945 in Germany is a well known name in the Healthcare and Technological arena catering to the area of Endoscopy.Its operations are spread across the world.

Our client, Karl Storz (India)  was established in New Delhi in February 1998 and caters to clients in India as well as in some countries in the Asia Pacific region. 

Karl Storz (India) took a major step in technology innovation on 1st January 2009 by implementing a State of the art Web based Customer Complaint Management System (CCMS) PAN India.The system was designed , developed and implemented by AKD Infotech under the leadership of Mr Radhakant Jaiswal (National Service Head of Karl Storz ( India).

The key objective of the system was to efficiently track all Complaints registered by Country wide Clients of Karl Storz (India) , from inception to closure.Karl Storz (India) is the preferred vendor for all major Health care clients such as Appollo, Fortis, Max, Medanta etc , and several Industrial clients spread across India and in many countries of Asia Pacific region.CCMS not only allows the users to track complaints , it also allows the management to measure efficiency, product quality and client satisfaction.CCMS  uses a strongly integrated work flow system which uses escalation, mobile communication, emails and on panel alerts to assist the users in tracking the complaints efficiently.

CCMS is regularly updated and 24 hour support is provided by a dedicated team of AKD Infotech to tackle any issues / requests related to the system.The team takes pride in declaring that the system has run smoothly for more than 4 years and is an integral part of Karl Storz India's operations.